Our Policies

At Cool Mountain Repair, we strive to provide reliable, professional service while keeping our scheduling and service process clear and straightforward. Please review the following policies before scheduling an appointment.

Cancellation Policy

We ask that customers provide at least 24 hours’ notice when canceling or rescheduling an appointment. Cancellations made with less than 24 hours’ notice, as well as missed appointments, may be subject to a cancellation or no-show fee.

Payment Policy

A valid credit card must be kept on file before work begins. Payment is due upon completion of services unless other arrangements have been approved in advance.

We accept cash, checks, and all major credit cards.

Scheduling Policy

Appointments are scheduled on a first-come, first-served basis. We recommend contacting us as early as possible to secure your preferred service date and time.

Service Guarantee

We stand behind the quality of our work and are committed to customer satisfaction. If an issue persists following a completed service, please contact us so our team can provide follow-up support and work toward resolving the problem.

Warranty Policy

All parts and labor provided by Cool Mountain Repair include a 30-day warranty from the date of service.